Terms and Conditions

Last Updated: 13 May 2026

1. Introduction and Acceptance

1.1 About These Terms

These Terms and Conditions ("Terms") govern the provision of the Sense Path application and related services ("Service") by Sense Path Ltd ("we", "us", "our", "Sense Path") to schools, educational institutions, organisations, and other approved customers including families using Sense Path with children at home ("you", "your", "Customer").

Where these Terms refer to "the Institution", the same provisions apply to other Customer types unless explicitly stated otherwise.

Company Information:
Sense Path Ltd
Company Registration Number: 15785318
Registered Address: 20 Shaw Road, Newhey, Rochdale, England, OL16 4LT
Email: contact@sensepath.org

1.2 Acceptance of Terms

By registering for an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use the Service.

1.3 Authority to Accept

By accepting these Terms on behalf of an Institution, you represent and warrant that:

You have the authority to bind the Institution to these Terms
You are authorized to provide the consents and make the commitments set out in these Terms
The Institution will comply with these Terms and all applicable laws

1.4 Scope and Purpose

The Sense Path Service is designed to help schools and educational institutions assess and understand children's sensory needs by collecting and analyzing assessment data. The Service provides insights, recommendations, and reports to support educators, special educational needs coordinators (SENCOs), and other professionals.

2. Service Description

2.1 Core Features

The Service provides the following core features:

User Account Management: Create and manage user accounts and workspace memberships, including inviting new staff and assigning roles
Workspace management: Create one or more workspaces; each workspace has its own data, billing, and member list. A single user account may belong to multiple workspaces.
Member roles: Owner, Admin, and Member roles within each workspace, with permissions scoped accordingly (Owner: full control including billing and member management; Admin: member management and content; Member: content only).
Child Record Management: Create and manage child records using identifiers chosen by the Institution
Child Record Ownership: Profiles (child records) belong to the workspace, not to the user who created them. When a staff member leaves a workspace, profiles remain with the workspace.
Sensory Assessments: Conduct assessments using 60 evidence-based sensory behavior questions across six categories:
- Visual processing
- Auditory processing
- Tactile processing
- Olfactory processing
- Proprioception
- Vestibular processing
Targets: Optionally select up to two focus areas per assessment; plans bias activities toward those targets.
Sensory circuits: Generate, save, link to profiles, and edit sensory regulating / alerting / calming activity sequences (10-20 minutes, configurable).
Environmental adjustments: Track classroom adjustments per profile against a curated catalogue.
Automated Analysis: Generate sensory profiles based on assessment responses
Recommendations: Receive evidence-based goal recommendations and intervention strategies
Visualisations: Radar, bar, and line charts for individual and workspace-level views.
Reporting: Access assessment reports and data; export to PDF directly from the application without needing to contact support
Data Management: View, edit, archive, and delete assessment data and profiles; export data via in-application PDF export at any time
PDF export (data portability): Self-service PDF export of profiles, assessments, plans, and circuits.
Accessibility settings: Per-user font size, OpenDyslexic font, simplified view, reduced motion, colour scheme, and colourblind palette.

2.2 Service Availability

The Service is provided via web application accessible through standard web browsers
We aim to maintain 99.5% uptime (excluding scheduled maintenance)
Scheduled maintenance will be notified in advance where reasonably possible
We do not guarantee uninterrupted access and are not liable for service interruptions

2.3 Service Modifications

We may:

Update, modify, or enhance the Service from time to time
Add new features or functionality
Discontinue features with reasonable notice (typically 30 days)
Make changes to improve security, performance, or compliance

Material changes that significantly reduce functionality will be communicated in advance.

2.4 Technical Requirements

To use the Service, you need:

Internet connection
Modern web browser (Chrome, Firefox, Safari, Edge - current or previous major version)
JavaScript enabled
Cookies and browser local storage enabled (used for authentication, accessibility preference caching, and assessment draft auto-save -- all strictly necessary or first-party preference storage; see Privacy Policy section 11)

3. Data Protection and Privacy

3.1 Data Controller and Processor Roles

Critical Important Information:

For data processed through the Service:

The Institution is the Data Controller for children's assessment data
Sense Path Ltd is the Data Processor for children's assessment data
Sense Path Ltd is the Data Controller for Institution account and staff user data

This distinction is critical for UK GDPR compliance.

3.2 Data Processing Agreement

Our Data Processing Agreement (DPA) is incorporated into and forms part of these Terms. The DPA sets out:

The scope, nature, and purpose of data processing
The types of personal data and categories of data subjects
Obligations and rights of both parties
Technical and organizational security measures
Sub-processor arrangements
Assistance with data subject rights, breach notification, and DPIAs
International transfer restrictions
Audit rights

The DPA is available on request — please email contact@sensepath.org and we will send you the current version for review. The Institution must read and comply with the DPA.

3.3 Institution's Data Protection Obligations

As Data Controller for children's assessment data, the Institution is responsible for:

Lawful Basis: Establishing and documenting an appropriate lawful basis for processing under UK GDPR (typically consent, public task, or legitimate interests)

Consents: Obtaining necessary consents from parents, guardians, or carers before processing children's data (where consent is the chosen lawful basis)

Privacy Notices: Providing appropriate privacy notices to parents/guardians and children

Data Subject Rights: Responding to data subject access requests and other rights requests from parents/guardians or children

Data Accuracy: Ensuring that data entered into the Service is accurate and kept up to date

Data Minimization: Only processing data that is necessary for the intended purpose

Retention: Determining appropriate retention periods and deleting data when no longer needed

DPIAs: Conducting Data Protection Impact Assessments where required

Complaints: Handling complaints from parents/guardians about data processing

3.4 Sense Path's Data Protection Obligations

As Data Processor, we will:

Process children's data only on the Institution's documented instructions
Implement appropriate technical and organizational security measures
Assist with data subject rights requests
Notify breaches within 24 hours
Assist with DPIAs and security compliance
Only engage approved sub-processors
Delete or return data upon request
Submit to audits and inspections
Not transfer data outside UK/EEA without consent

Full details are in the Data Processing Agreement and Privacy Policy.

3.5 Privacy Policy

Our Privacy Policy (available at https://sensepath.org/legal/privacy) explains how we collect, use, store, and protect personal data. The Privacy Policy is incorporated into these Terms.

3.6 Data Location and International Transfers

All personal data is stored and processed in the United Kingdom or European Economic Area:

Database storage and Cloud Functions: Belgium (Google Cloud europe-west1). Realtime Database (legacy, in use during migration) is also hosted in europe-west1.
Web hosting, serverless functions, cache, and edge: London, United Kingdom (Netlify eu-west-2).

The UK holds an adequacy decision from the European Commission, so transfers from the EEA to the UK do not require additional safeguards. Our web hosting sub-processor (Netlify, Inc.) is incorporated in the United States and operates under Standard Contractual Clauses for any controller-side processing — see our Privacy Policy and Data Processing Agreement for full details.

We will not transfer Personal Data outside the UK or EEA without the Institution's prior written consent.

4. Account Registration and Access

4.1 Account Creation

To use the Service, the Institution must:

Register for an account by providing accurate institution details
Each workspace has an Owner with authority to manage the account; additional Admin and Member roles can be assigned
Sign up creates an individual user account; a default workspace is auto-created for the user, with the option to create or be invited into additional workspaces
Provide a valid email address for account communications
Accept these Terms and the Privacy Policy

4.2 Workspace Owner and Admin Responsibilities

Each workspace's Owner (and any Admins delegated by the Owner) is responsible for:

Managing user access (adding and removing staff users)
Configuring account settings
Managing subscription and billing information
Ensuring all users comply with these Terms
Maintaining security of administrator credentials
Choosing and updating the workspace's billing email address (decoupled from any user's authentication email)
Managing PO numbers and invoice payment details directly in the application
Transferring ownership before leaving (if sole Owner) -- otherwise the workspace will be archived as described in section 8.5

4.3 User Accounts

The Institution may create user accounts for staff members who need access to the Service
Each user must have their own individual account (no shared accounts)
Users may only access the Institution's own data
The Institution is responsible for all activity under its account and user accounts
A single user account may be a member of multiple workspaces. Workspace data is fully isolated -- a user can only access data within workspaces they are a member of
Workspace switching does not duplicate data; profiles, assessments, plans, and circuits exist solely within their workspace

4.4 Account Security

The Institution and its users must:

Keep passwords confidential and secure
Use strong, unique passwords
Enable multi-factor authentication where available
Not share login credentials with unauthorized persons
Notify us immediately at contact@sensepath.org if accounts are compromised
Promptly remove access for staff who no longer require it

We are not liable for unauthorized access resulting from failure to maintain account security.

4.5 Account Suspension

We may suspend or restrict access to accounts if:

There is suspected unauthorized access or security breach
The account is being used in breach of these Terms
Payment is overdue (after reasonable notice)
We are required to do so by law or regulatory authority
There is suspected fraud or illegal activity

We will notify the Institution and provide an opportunity to remedy issues where appropriate.

4.6 Support Access (Impersonation)

To investigate support issues, authorised Sense Path staff may access your workspace by signing in as a user via a time-limited support token. This is initiated by Sense Path admin staff and requires the support staff member to manually paste the token in a browser. Tokens expire after one hour.

Impersonation sessions are logged in our admin systems with the operator, target user, and timestamp.

Where reasonably practicable, we will notify the workspace Owner before using impersonation. By using the Service, you consent to impersonation for legitimate support and security purposes; you may opt out by emailing contact@sensepath.org, in which case we will only diagnose support issues using information you provide.

5. Acceptable Use

5.1 Permitted Use

The Service may only be used:

By the Institution's authorized staff members
For the purpose of assessing children's sensory needs in an educational context
In accordance with these Terms, applicable laws, and professional ethical standards
In accordance with the Institution's own policies and procedures

5.2 Prohibited Use

The Institution must not, and must ensure its users do not:

Technical Abuse:

Attempt to gain unauthorized access to the Service or related systems
Interfere with or disrupt the Service or servers/networks
Use automated systems (bots, scrapers) without our written permission
Reverse engineer, decompile, or disassemble any part of the Service
Introduce viruses, malware, or other malicious code
Circumvent security measures or access controls

Data Misuse:

Access another institution's data or attempt to do so
Process personal data beyond the scope permitted by these Terms
Use the Service to process data without appropriate lawful basis
Share assessment data with unauthorized third parties
Export data for purposes incompatible with the Service

Inappropriate Content:

Input abusive, defamatory, or inappropriate content
Use the Service for any unlawful purpose
Infringe intellectual property rights of others

Resale:

Resell, sublicense, or provide access to the Service to third parties without our written permission

5.3 Data Input Responsibilities

The Institution is responsible for:

The accuracy and quality of data entered into the Service
Ensuring data is entered lawfully and with appropriate consents
Not entering excessive, irrelevant, or inappropriate data
Ensuring staff are properly trained to use the Service

5.4 Consequences of Breach

If the Institution breaches acceptable use provisions:

We may suspend or terminate access immediately
We may delete content that violates these Terms
The Institution remains liable for all fees due
We reserve the right to pursue legal remedies

6. Intellectual Property Rights

6.1 Sense Path's Intellectual Property

Ownership:

We own all intellectual property rights in the Service, including:

The Sense Path application (software, code, architecture)
User interface and design
Assessment questions and frameworks
Algorithms and calculation methods
Generated recommendations and goal frameworks
Documentation and training materials
Trademarks, logos, and branding

License Grant to Institution:

We grant the Institution a limited, non-exclusive, non-transferable, revocable license to:

Access and use the Service during the subscription period
Allow authorized staff users to access and use the Service
Use the Service for the Institution's internal educational purposes

This license does NOT include the right to:

Copy, modify, or create derivative works of the Service
Reverse engineer or extract source code
Remove or alter copyright notices or branding
Sublicense or resell the Service

6.2 Institution's Data

Ownership:

The Institution retains all ownership rights in:

Child identifier information
Assessment responses entered by the Institution
Notes, comments, and observations added by staff
Any other data the Institution inputs into the Service

License Grant to Sense Path:

The Institution grants us a limited license to:

Store, process, and transmit Institution data as necessary to provide the Service
Use Institution data only in accordance with the Institution's instructions and the Data Processing Agreement
Generate reports, profiles, and recommendations based on Institution data

We do NOT:

Claim ownership of Institution data
Use Institution data for any purpose other than providing the Service
Share Institution data with other customers or third parties (except sub-processors)
Retain rights to Institution data after termination

6.3 Generated Content

Assessment Results and Recommendations:

The Service generates sensory profiles, recommendations, and reports based on assessment responses. These generated outputs:

Belong to the Institution (as they are derived from Institution data)
Can be exported, printed, and used by the Institution
Are generated using our proprietary algorithms (which remain our intellectual property)

6.4 Feedback and Suggestions

If the Institution provides feedback, suggestions, or ideas about the Service:

We may use such feedback without obligation or compensation
The Institution grants us a perpetual, irrevocable license to incorporate feedback into the Service
The Institution warrants that feedback does not infringe third-party rights

6.5 Trademarks

"Sense Path" and related logos are trademarks of Sense Path Ltd. The Institution may not use our trademarks without prior written permission, except to accurately describe their use of the Service.

7. Subscription and Payment

7.1 Subscription Plans

The Service is provided on a subscription basis. Subscription plans may vary by:

Number of profiles (the primary pricing dimension -- £3 per profile per month, or £30 per profile per year)
Billing cadence (monthly or annual)
Plan type (self-service via Stripe, or invoiced "Custom plan" for trust / multi-school deals and approved family arrangements)

Trial: New workspaces start on a 6-week trial with a 50-profile capacity, no card required. Trials do not auto-convert -- you choose to subscribe at any point during or after the trial.

Plan downgrade rule: When choosing or changing a paid plan, you can only select plans whose profile capacity is greater than or equal to your current profile count (active plus archived). To choose a smaller plan, delete profiles you no longer need first.

Current pricing and plan details are available on our website or by contacting contact@sensepath.org.

7.2 Subscription Period

Subscriptions are provided on an annual or monthly basis as selected by the Institution
Subscriptions automatically renew unless cancelled in accordance with clause 7.7
The initial subscription period begins on the date of account activation
Each workspace has its own subscription. A user belonging to multiple workspaces will see a separate subscription per workspace
The Stripe customer (where applicable) represents the workspace, not the individual user, and persists across changes of workspace ownership

7.3 Fees and Payment

Fees are as set out in the Institution's subscription plan
Payment is due in advance (annually or monthly as applicable)
Payment methods accepted: credit/debit card via Stripe, BACS bank transfer to a Stripe-issued VBAN (allocated automatically by reference number), or invoice (Custom plan only). PO numbers can be set per workspace and appear on Stripe invoices.
All fees are exclusive of VAT (or other applicable taxes), which will be added where applicable

7.4 Price and Plan Changes

We may change our fees, plan structure, tier breakpoints, profile limits per tier, or features included with each plan from time to time
We will give at least 60 days' written notice (by email and through the Service) of any change that affects existing subscribers
Changes always take effect at the start of the next renewal period -- never mid-cycle. Existing subscribers continue at their current pricing and plan terms until their renewal date
If the Customer does not accept a change, it may cancel the subscription in accordance with clause 7.7 before the new terms take effect, with no penalty
This protection applies to standard plans. Custom plans (clause 7.9) may have different terms agreed in writing

7.5 Late Payment

If payment is overdue:

We may charge interest on overdue amounts at the rate set out in the Late Payment of Commercial Debts (Interest) Act 1998 (currently Bank of England base rate plus 8%)
We may suspend access to the Service ("past due" state) after 14 days' notice. For new-regime workspaces this means a fully-locked workspace; for grandfathered workspaces existing data remains visible but creates are blocked until payment is resolved
Suspension does not relieve the Institution of payment obligations
Access will be restored once outstanding amounts are paid

7.6 Refunds

Fees are non-refundable except:
Where we terminate the agreement due to our material breach
Where the Institution terminates due to our material breach (pro-rata refund)
As required by applicable consumer protection laws (if applicable)
Where we agree to a refund at our sole discretion

7.7 Cancellation by Institution

The Institution may cancel the subscription by:

Self-service cancellation via the Stripe customer portal (linked from the workspace's billing page), or by emailing contact@sensepath.org for Custom plan customers
Cancellation takes effect at the end of the current paid period; the workspace remains fully accessible until that point, then transitions to a locked state
No refund is provided for the remaining portion of the current period

Upon cancellation:

Access to the Service continues until the end of the paid period
The Institution should request export of any data it wishes to retain before access ends
Data will be retained in a locked state for 90 days after cancellation. During this period, the workspace can be reactivated by resubscribing without data loss. After this period, all profile data is permanently deleted; backups are removed within a further 6 months.

7.8 Free Trials

Trial terms: New workspaces automatically receive a 6-week trial with a 50-profile capacity. No payment information is required to start a trial.
No auto-conversion: Trials do not automatically convert to paid subscriptions. To continue using the Service after the trial ends, you choose and subscribe to a paid plan; otherwise, the workspace transitions to a locked state.
On expiry: Locked workspaces remain visible to their members for 90 days, during which they can be reactivated by subscribing. After this period, profile data is permanently deleted (subject to the 6-month backup retention).
Eligibility: Trials are intended for evaluation. We may decline or limit trials at our discretion if abuse is suspected (e.g. repeated trial signups by the same Customer).

7.9 Custom Plans

Some Customers (including educational trusts, multi-school groups, and approved family arrangements) are on a "Custom plan" arranged directly with Sense Path Ltd. Custom plans are governed by these Terms in addition to any plan-specific written agreement (typically: profile allowance, billing arrangement, and term). Custom plans are billed by invoice unless agreed otherwise. Customers interested in a Custom plan can apply by emailing contact@sensepath.org.

7.10 Discontinuation of Free or Grandfathered Plans

We may discontinue free, promotional, or grandfathered plans at our discretion, including plans that have been retained for legacy users. Where we do so:

We will give affected accounts at least 90 days' written notice (by email and through the Service)
During the notice period, affected users may:
- Subscribe to a paid plan to retain access without interruption
- Export their data using the Service's data export tools
- Continue to use the Service under their existing plan
After the notice period ends, accounts that have not subscribed will be locked. Data is retained and may be restored on resubscription in accordance with clause 8.5 (Effect of Termination)
Where reasonable, we may offer affected users a transition path (such as a discounted introductory rate or extended trial), but are not obliged to do so

8. Term and Termination

8.1 Term

This agreement commences when the Institution accepts these Terms and continues until terminated in accordance with this section.

8.2 Termination for Convenience

Either party may terminate this agreement:

In accordance with clause 7.7 (cancellation by Institution)
By us, with 90 days' written notice to the Institution

8.3 Termination for Breach

Either party may terminate immediately by written notice if the other party:

Commits a material breach of these Terms and fails to remedy it within 30 days of written notice
Commits a breach that cannot be remedied
Repeatedly breaches these Terms

8.4 Termination for Insolvency

We may terminate immediately if the Institution:

Becomes insolvent or unable to pay debts
Enters administration, receivership, or liquidation
Makes an arrangement with creditors

8.5 Effect of Termination

Upon termination:

Access:

The Institution's access to the Service ends immediately (or at the end of the paid period if terminated for convenience)
All user accounts are deactivated
Where the Customer is an individual user and the user account (not the workspace) is being terminated: solo-owned workspaces are archived (not deleted) so the workspace data can be restored if a new Owner is provisioned. Multi-member workspaces continue under the remaining Owner(s) / Admins; the leaving user's membership and any user-level fields are removed.
Stripe billing relationship: When an individual user account is deleted, the user's link to the workspace's Stripe customer is severed before the auth user is deleted, preserving the workspace's billing relationship and history.

Data:

The Institution may request export of all data within 30 days of termination
We will retain data in a locked state for 90 days after termination, during which the Customer may export data via in-application PDF export, request a CSV/JSON export by email, or reactivate the workspace by resubscribing. After this period, data is permanently deleted; backups are removed within a further 6 months
Data in backups will be deleted within 6 months

Fees:

The Institution remains liable for all fees due up to the termination date
No refund is provided except as specified in clause 7.6

Survival:

Clauses that by their nature should survive termination will survive, including: Intellectual Property (clause 6), Liability (clause 10), Confidentiality (clause 12), and Governing Law (clause 15)

8.6 Data Retrieval After Termination

The Institution must export all required data before termination or within 30 days after
Self-service PDF export of profiles, assessments, plans, and circuits remains available for the duration of the locked-data retention window. Bulk CSV/JSON exports requested after termination are available on request; we may charge a reasonable fee for non-routine bulk exports.
After 30 days, we have no obligation to retain or provide access to data
Data will be permanently deleted in accordance with our data retention policy

9. Warranties and Representations

9.1 Institution's Warranties

The Institution warrants and represents that:

It has authority to enter into these Terms
It will comply with all applicable laws, including data protection legislation
It has obtained all necessary consents, permissions, and lawful bases for processing children's data
Data it provides is accurate and not misleading
It has authority to grant us the licenses set out in these Terms
Its use of the Service will not infringe third-party rights

9.2 Sense Path's Warranties

We warrant that:

We have authority to enter into these Terms and provide the Service
The Service will be provided with reasonable skill and care
We will comply with applicable data protection legislation in our role as Data Processor
We will implement appropriate technical and organizational security measures

9.3 Disclaimer of Warranties

IMPORTANT - PLEASE READ CAREFULLY:

Except as expressly stated in clause 9.2:

The Service is provided "as is" and "as available"
We make no warranties, express or implied, including:
Warranties of merchantability, fitness for a particular purpose, or non-infringement
Warranties that the Service will be error-free, uninterrupted, or secure
Warranties regarding the accuracy or reliability of results generated by the Service

Assessment Limitations:

The Service provides insights and recommendations based on assessment responses
Results are NOT medical diagnoses or professional medical advice
Results should be interpreted by qualified professionals and used as one input among others
The Service is not a substitute for professional evaluation by occupational therapists, psychologists, or medical professionals
We do not warrant that recommendations will be suitable for any particular child

Professional Responsibility:

The Institution and its staff are responsible for professional judgment and decisions
Users must apply professional expertise in interpreting and acting on results
The Service supports, but does not replace, professional assessment and decision-making

10. Limitation of Liability

10.1 Unlimited Liability

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of obligations under data protection legislation (where such limitation is prohibited by law)
Any other liability that cannot be excluded or limited under applicable law

10.2 Liability Cap for Commercial Losses

Subject to clause 10.1, our total aggregate liability arising out of or in connection with these Terms (whether in contract, tort, negligence, breach of statutory duty, or otherwise) shall be limited to:

Annual Contracts: The total fees paid by the Institution in the 12 months immediately preceding the event giving rise to liability
Monthly Contracts: The total fees paid by the Institution in the 3 months immediately preceding the event giving rise to liability

This cap applies to all claims in aggregate, not per claim.

10.3 Excluded Losses

Subject to clause 10.1, we shall not be liable for:

Loss of profits, revenue, or business
Loss of anticipated savings or business opportunity
Loss of or corruption to data (except as required by data protection legislation)
Indirect or consequential losses
Losses arising from the Institution's or third parties' use or misuse of the Service
Losses arising from inaccurate, incomplete, or inappropriate data entered by the Institution
Losses arising from the Institution's failure to obtain appropriate consents or lawful basis
Losses arising from professional decisions made based on Service outputs
Losses arising from reliance on recommendations without professional judgment
Losses arising from service interruptions, downtime, or maintenance
Losses arising from third-party actions (including sub-processors, unless we are legally liable for their acts)

10.4 Reasonable Precautions

The Institution agrees to:

Request regular data exports for backup purposes as needed
Maintain its own records and not rely solely on the Service
Apply professional judgment to Service outputs
Have appropriate risk management and insurance in place

10.5 Third-Party Claims

The Institution shall indemnify and hold us harmless from any third-party claims (including parents, guardians, or regulatory authorities) arising from:

The Institution's breach of data protection legislation
The Institution's failure to obtain appropriate consents or lawful bases
The Institution's breach of these Terms
The Institution's negligent or wrongful acts or omissions

10.6 Allocation of Risk

The limitations in this clause reflect a reasonable allocation of risk between the parties and are reflected in the pricing of the Service. If the Institution requires higher liability limits, please contact us to discuss enterprise arrangements.

11. Service Level and Support

11.1 Service Availability

We aim to maintain 99.5% uptime (calculated monthly, excluding scheduled maintenance)
Scheduled maintenance will be notified at least 48 hours in advance where reasonably possible
Emergency maintenance may be performed without notice

11.2 Maintenance Windows

Routine maintenance typically performed outside UK school hours (evenings and weekends)
We will minimize disruption and downtime

11.3 Support

Included Support:

Email support at contact@sensepath.org
Response time: Within 2 business days for routine inquiries
Response time: Within 4 hours for critical system issues
Business days: Monday-Friday, 9 AM - 5 PM UK time, excluding UK public holidays

Support Scope:

Technical issues with the Service
Account and billing inquiries
Data protection and compliance questions
Guidance on using features and functionality

Excluded from Support:

Training on sensory processing or professional practices (the Institution is responsible for ensuring staff are appropriately qualified)
Troubleshooting the Institution's own IT infrastructure or network issues
Custom development or bespoke features

11.4 Enhanced Support

Enterprise support packages may be available for larger institutions, including:

Priority support with faster response times
Dedicated account manager
Training and onboarding assistance
Custom SLAs

Contact contact@sensepath.org for information on enhanced support.

12. Confidentiality

12.1 Confidential Information

Each party may have access to confidential information of the other party, including:

Institution's Confidential Information:

Children's assessment data and personal information
Internal policies, procedures, and practices
Any information marked or reasonably understood as confidential

Sense Path's Confidential Information:

Technical architecture and algorithms
Pricing information and business strategies
Assessment frameworks and methodologies
Any information marked or reasonably understood as confidential

12.2 Obligations

Each party agrees to:

Keep the other party's confidential information confidential
Use confidential information only for the purposes of these Terms
Not disclose confidential information to third parties without written consent (except as permitted below)
Protect confidential information with at least the same degree of care as it protects its own confidential information (and in any event with reasonable care)

12.3 Permitted Disclosures

Confidential information may be disclosed:

To employees, agents, or sub-contractors who need to know for purposes of these Terms (provided they are bound by similar confidentiality obligations)
As required by law, court order, or regulatory authority
To professional advisors (lawyers, accountants) under duty of confidentiality

12.4 Exceptions

Confidential information does not include information that:

Was already known to the receiving party before disclosure
Is or becomes publicly available through no fault of the receiving party
Is independently developed by the receiving party without reference to confidential information
Is rightfully received from a third party without breach of confidentiality obligations

12.5 Return or Destruction

Upon termination or request, each party shall:

Return or securely destroy the other party's confidential information
Retain only what is required by law or regulation
Provide written certification of destruction if requested

12.6 Survival

Confidentiality obligations survive termination of these Terms for a period of 5 years.

13. Force Majeure

13.1 Force Majeure Events

Neither party shall be liable for failure or delay in performing obligations under these Terms if caused by events beyond its reasonable control, including:

Acts of God (floods, earthquakes, extreme weather)
War, terrorism, civil unrest, or emergency
Government actions, laws, or regulations
Pandemics or public health emergencies
Strikes or labor disputes (not involving the party's own employees)
Telecommunications or internet failures (beyond the party's control)
Failure of third-party infrastructure providers (provided we have exercised reasonable care in selection)

13.2 Obligations During Force Majeure

The affected party must:

Notify the other party as soon as reasonably practicable
Use reasonable efforts to mitigate the effects and resume performance
Continue to perform obligations not affected by the force majeure event

13.3 Prolonged Force Majeure

If a force majeure event continues for more than 30 consecutive days, either party may terminate this agreement by written notice without liability (except for payment obligations accrued before the force majeure event).

14. General Provisions

14.1 Entire Agreement

These Terms, together with:

The Data Processing Agreement
The Privacy Policy
Any order form or subscription agreement

constitute the entire agreement between the parties and supersede all previous agreements, understandings, and representations relating to the subject matter.

14.2 Amendments

We may update these Terms from time to time
We will notify the Institution of material changes by email or through the Service at least 30 days before changes take effect
For material changes, you will be prompted to re-accept the updated Terms on next sign-in (via an in-application acceptance gate). Continued use of the Service after non-material changes constitutes acceptance
If the Institution does not accept changes, it may terminate the subscription in accordance with clause 7.7

14.3 Assignment

The Institution may not assign, transfer, or sub-contract its rights or obligations under these Terms without our prior written consent
We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, provided the assignee agrees to honor these Terms

14.4 No Partnership

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties. Neither party has authority to bind the other or make commitments on the other's behalf.

14.5 No Third-Party Rights

These Terms are for the benefit of the parties only. No third party (including parents, guardians, or children) has any right to enforce any provision of these Terms, except as required by law.

14.6 Waiver

Failure or delay in exercising any right does not waive that right
Waiver of any breach does not waive any subsequent breach
All waivers must be in writing

14.7 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable:

That provision shall be modified to the minimum extent necessary to make it valid and enforceable
If modification is not possible, the provision shall be severed
The remaining provisions shall continue in full force and effect

14.8 Notices

Notices to Sense Path:

Email: contact@sensepath.org
Post: 20 Shaw Road, Newhey, Rochdale, England, OL16 4LT

Notices to Institution:

Email: The email address registered with the Institution's account
Post: The address provided in the Institution's account details

Notices are deemed received:

Email: 24 hours after sending (unless delivery failure notification received)
Post: 3 business days after posting (UK), 7 business days (international)

14.9 Counterparts

These Terms may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one agreement.

15. Governing Law and Jurisdiction

15.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

15.2 Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter (including non-contractual disputes or claims).

15.3 Alternative Dispute Resolution

Before commencing court proceedings, the parties agree to attempt to resolve disputes through good faith negotiations for a period of 30 days.

16. Definitions and Interpretation

16.1 Definitions

In these Terms:

"Business Day" means a day (other than Saturday, Sunday, or public holiday) when banks in London are open for business
"Custom plan" means a plan arranged directly with Sense Path Ltd outside of the standard self-service Stripe checkout, including (without limitation) trust deals, multi-school deals, and approved family arrangements.
"Customer" means the school, educational institution, organisation, family, or other approved customer subscribing to the Service (the umbrella term introduced in section 1.1)
"Data Protection Legislation" means the UK GDPR, Data Protection Act 2018, Privacy and Electronic Communications Regulations 2003, and all other applicable data protection laws
"Force Majeure" has the meaning in clause 13
"Institution" means a school, educational institution, or organisation subscribing to the Service. Where these Terms refer to "the Institution", the same provisions apply to other Customer types unless explicitly stated otherwise (see clause 1.1).
"Personal Data", "Data Controller", "Data Processor", "Processing" have the meanings in Data Protection Legislation
"Profile" means a child record created within a workspace. Profiles belong to the workspace and persist when individual staff users leave.
"Service" means the Sense Path application and related services
"Sub-processor" means a third party engaged to process personal data on behalf of the Institution
"Trial" means the time-limited evaluation period (currently 6 weeks, 50 profiles) automatically applied to new workspaces.
"Workspace" means an organisation, school, family, or other Customer entity within the Service that has its own data, members, and subscription. A user account may belong to one or more workspaces.

16.2 Interpretation

Headings are for convenience only and do not affect interpretation
References to clauses are to clauses of these Terms
References to persons include individuals, companies, and other legal entities
Words in the singular include the plural and vice versa
References to "includes" or "including" are not limiting
References to "writing" or "written" include email

17. Contact Information

For all inquiries:

Sense Path Ltd
Email: contact@sensepath.org
Address: 20 Shaw Road, Newhey, Rochdale, England, OL16 4LT
Company Registration: 15785318

For specific matters:

Technical Support: contact@sensepath.org
Data Protection Inquiries: contact@sensepath.org
Billing and Subscriptions: contact@sensepath.org
General Inquiries: contact@sensepath.org

18. Acceptance

By clicking "I Accept," registering for an account, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, the Data Processing Agreement, and the Privacy Policy.

Last Updated: 13 May 2026
Version: 2.0 (B2B School Edition)